Checklist below: what marks risky play, what to switch on before it goes further, and where the age and family-protection lines sit at Lüks Casino.
Signs it is time to pause
Recognising two or three of these at once is a reason to act, not to wait for a worse week.
- Chasing a loss by depositing above the amount planned.
- Spending money set aside for rent, bills, or debt.
- Hiding the amount of time or money spent from people close by.
- Feeling on edge when not playing, or thinking about it constantly.
- Cutting into sleep, work, or family time to keep playing.
- Borrowing or selling things to fund another session.
Controls available before things escalate
Every control below is turned on through support; no reason has to be given. A tighter setting applies immediately, while loosening one only takes effect after its term expires — that lag is by design.
| Control | Effect | How long it runs |
|---|---|---|
| Deposit cap. | Blocks deposits past a set amount. | Daily, weekly, or monthly. |
| Loss cap. | Blocks net losses past a set amount. | Daily, weekly, or monthly. |
| Stake cap. | Blocks any single bet or round above a set size. | Stays until removed. |
| Session timer. | Ends the session once the clock runs out. | Resets each session. |
| Cooling-off break. | Locks play without deleting the account. | 24 hours up to 30 days. |
| Self-exclusion. | Locks login and stops bonus messages entirely. | 90 days, confirmed by email. |
Steps to start self-exclusion
- Open a self-exclusion request through support.
- Confirm it via the link sent to the registered email.
- Login and bonus messages both stop for the full 90 days.
- A follow-up request, if wanted, can only be filed 30 days after the term ends.
That 30-day gap exists so the decision cannot be reversed on impulse the moment it gets uncomfortable.
Minimum age to hold an account
Registration and play both require being 18 or older. An account found to have understated age gets closed, its bets voided, and any winnings withheld — the deposited principal is returned to the holder. Age documentation can be requested at any point.
Keeping the account away from minors
Device-level access control is the account holder's job: no saved passwords in a shared browser, no session left open on a household computer, no card or payment app left within easy reach. Parental-control software adds a second layer for anyone else using the same device.
Where to get outside help
A cooling-off break or self-exclusion is the fastest internal step and needs no explanation to support. National gambling-harm helplines run alongside that option, free and confidential, in most countries. An account cannot be closed by a family member on someone else's behalf, but flagging a concern to support and encouraging that person toward self-exclusion is possible. Records tied to limits and exclusions are handled under the Data Protection Notice, and closure mechanics generally sit in the Rules of Use.